|Exchanges and Returns
At Smallgreyband.com, we'd like to help you resolve a purchase problem as quickly and easily as possible. Please mail us using SmallGreyBand@hotmail.com explaining any problem you may encounter. We'll provide you with fresh download links and answer any queries as quickly as possible. Unfortunately, because of the nature of software and sample content, we cannot offer any exchange, refund or return unless the purchased product or download is found to be defective and we are unable to rectify any defect within a reasonable time if so.
At Smallgreyband.com, all products are sold with their respective manufacturer’s warranties.
Smallgreyband.com appreciates your business. Smallgreyband.com reserves the right to, at any time, after receipt of any order, from any customer, and without prior notice, supply less than the quantity ordered of any item or to cancel an order and apply the appropriate refund if this is necessary.
Orders for physical products placed should be shipped within 24 hours unless your are notified otherwise.
Smallgreyband.com accepts credit cards or Paypal payments only. If you wish to pay by another method please contact us, however these systems are the most suitable for a download site. Sorry, no personal checks accepted.
Smallgreyband.com accepts Mastercard, Visa and American Express and there is no surcharge for using your credit card with us.
All products specification and requirements are subject to change without prior notice.
Billing address must match billing address of credit card. Overseas orders will not be processed or shipped to an address other than the billing address.
All physical items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. Customs duties and taxes are assessed, generally, if the merchandise is dutiable and the value of the item is above the threshold set by the country's laws. If duties and taxes are assessed on an item mailed via the Postal Service, they are collected from the recipient. In addition, for most countries, there is an administrative fee that is collected from the recipient to cover the costs of clearing the item through customs and collecting duties and taxes. For instance, the administrative fee in the United Kingdom is 6.50 British pounds for airmail parcels and 11.25 British pounds for Global Express Mail; in 23 countries in Europe (Austria, Belgium, Denmark, Finland, France, Monaco, Germany, Greece, Ireland, Italy, San Marion, Vatican City, Luxembourg, Malta, Netherlands, Norway, Portugal, Spain, Adorra, Gilbratar, Sweden, Switzerland, and Liechtenstein) the administrative fee is 17 Euros for Global Express Mail and Global Airmail Parcel Post; and the administrative fee in Canada is $5 Canadian for Global Airmail Parcel Post. Business mailers have the option to pay the duties, taxes or fees to certain countries through an International Customized Mail Agreement.
If you want to learn what the threshold for duties and taxes is for a particular country, you can go to www.wcoomd.org for general information or visit the Web site of that country's customs service.